LUNATIKLife is the
official LUNATIK blog, a place to share news, ideas and inspiration with our community.
official LUNATIK blog, a place to share news, ideas and inspiration with our community.
- I have successfully received my replacement for Order # WEB0058324 and just wanted to say thanks for the awesome and very quick customer service. I couldn’t be more happier with my first product from Lunatik! You have made a returning customer. I’ll be back in the future
0 Likes - Hopefully someone reads this and cares enough to respond…I ordered the Taktik Extreme 10 days ago, the $$$ was taken via Paypal almost instantly and I received my order number via email shortly after (no issues there) after 5 days, I checked the website and my order was still “in progress” - mind you I paid for the UPS shipping and NOT regular post office…so I called and spoke to a kind gentleman who explained the delay was because of a 3 day holiday in China that created the backlog….he offered to to refund me part of my shipping cost and would still send via UPS and my order was going to process the night we spoke and I would get a tracking #..... so 5 days later (today) no Paypal refund, no tracking, no email ....NOTHING….. My issue is with the customer service, if you told me upfront that it would take more than X days before i would get my merchandise…I would then decide if I were going to purchase or not….but when you take my money, you haven’t delivered on your promise of a partial refund, you have not answered my email - that’s just not good customer service…..I am disappointed that I don’t have the case yes, but I am mostly disappointed at your customer service. You say you are a small business, this was your opportunity to step up and deliver great service…but the complete silence is just not cool
Please don’t ask me to email with my web order because I did that and got no response.
Yours truly….a lost customer who wants a full refund and nothing more.
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